I'm not giving the store 5 stars. If I had to give the store a rating it would be a 3.
Friendly staff good selection
I went in today with my 2 kiddos (1 and 5). My frustration level was already high because it was a busy morning and this was my last stop. Anyhow I went to the printing station and was told I couldn't print right of my laptop. They gave me a few options and I chose to email the form. Now im not that great at doing anything on the computer so i really did need the help as far as what to do. The 1st man just left me to figure it out on my own. (Meanwhile my kids are running around only making my frustration higher.) I couldn't pull the form up and get it to my email and was just ready to pack up and leave. Another man which I'm assuming was the manager came over and asked if I need help. I told him I was just going to go and he insisted on helping get what I need done. It took all of maybe 2 minutes. He download the form to a stick(which was not an option the 1st man gave me) and printed. He could see I was highly frustrated not being able to get the form and with the kids, he didn't let me leave without getting what needed to be done DONE. Just wanted to say thank you to that man. After I was finished it was a weight lifted. If he didn't come over I would probably never go back. Just the fact he seen I was having trouble and offered his help made a complete difference.
Great customer service. And skilled employees.
I sat at the print counter for 5 min without a single worker acknowledging me. I understand being busy, but at least if an employee lets me know he'll be right with me, the wait is not so bad. The one man, Mike, was busy the whole time, but another, Scott, finished with his customer and walked away without even looking at me. I was very disgruntled at this display of poor customer service.
Omg we had a horrible project that was urgent and Nick in the print center was patient, understanding and awesome!! He made our 3 hour experience very pleasant! He's a keeper!!
Officemax is a US Electronics Store based in Michigan City, Indiana. Officemax is located at 118 Dunes Plaza, Michigan City, IN 46360, USA.
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