Was kicking tires for a few weeks Prior to Christmas looking to see if there were any GREAT deals on a left over 2017 F-150. Met Chris and he kept me up speed when the incentives got HOT! He let me Search and Found a truck I liked from his old Home town and said he could get it no problem! Push came to Shove the deals got so great before the New Year I just had to say YES, to that new dream truck of mine, Chris got me in it within a few days, gave me a very great number on my trade and gave me every amount of cash back Ford had to offer! I had a great buying experience with Chris and the dealership and have found a new home for all my dealer needs @ Castle Ford in Michigan city, Thanks Chris & The Team!
In hopes of finding the right Jeep for my fiance, we drove out of town to the dealership and met with Chris. He was quick to help us out, but unlike the past 4 dealerships we visited, Chris sent us out for a test drive and had our vehicle appraised while we were out. What I liked is that he did not try to talk up the vehicle like most guys I encountered. He was straight to the point, and clear on the pricing. Unfortunately the financing they had would not fit my situation and purchase. But the Jeep was in clean, detailed and just what we wanted. As well Chris was clear, honest and exhausted all options they had to try to finance a higher mileage vehicle. Because of the great experience and no pressure sales pitch, I went through my credit union and got approved. Chris worked with me to fax documents over to the bank for me and to hold the car until I could pick it up. This is a fantastic example of a smaller, hometown feel dealership. I felt I got a good deal on the jeep and Chris was fantastic and if I buy a Ford in the future I think I will make the 3 hour drive to see him again. Overall very satisfied customer, thanks Chris!
Randy made this purchase seamless. No pressure, just "how can I help?" My husband told Randy we were "tire kicking". Randy asked if he could help and we continued from there. My husband was having knee repair the next day so he was using a walker. Everyone went out of their way to accommodate us and make us feel welcome. Randy and Tom made sure they answered all of our questions, again no pressure! Recommend to all!
After we decided to buy the car the sales manager, finance manager and Matt were more than accommodating despite the failure of their entire computer system, probably caused by the rotten weather we'd had for two days. Matt even caught an error made in calculating the required sales tax as there is a 1% difference between Michigan and Indiana sales tax.
Because they could not complete all the required paperwork, they advised us that we could take the car overnight and return with it the next day to complete all the required finance, insurance and other required paperwork. The technicians got the car all ready to go, which included changing license tags and making sure everything was ready. I'm not sure any other dealer would have been so accommodating. The next day the rotten weather continued, Even so, we again drove from St. Joseph, Michigan to Michigan City, Indiana to complete the purchase of the car.
On a rainy day in late October 2017, I called Castle Ford to determine if a particular used car my wife and I were interested in was available, It was; subsequently we drove from St. Joseph, Michigan to Michigan City, Indiana in a pouring rain to see the car and take a test drive. Our sales representative, Matt Brown, could not have been more helpful in assisting us in preparing the car and answering any questions we had.
I was interested to this car so Randy and I test drove it and wasn't sure then he said take it home for the night. Was pretty sure I knew I liked the car that night. Randy was nice and cool guy. Have to be honest a little pushy but to bad. The next morning I pull in then the next thing I knew I was approved and sat down nailed out the paperwork got a payment that I liked and handed me my new car keys to me. Very nice people.
The finalization of the deal went so smoothly with the sales manager, and he in turn answered some additional questions we had. All in all (even with the rotten weather) we had a great experience with Castle Ford. I would certainly recommend them to anyone, which I subsequently did to our insurance agent, and would buy from them again if and when my wife and I need another car. With the car purchase comes two free oil changes a year for life and a free car wash – now what could be better?
Castle Ford Lincoln is a US Car Dealer based in Michigan City, Indiana. Castle Ford Lincoln is located at 3930 Franklin St, Michigan City, IN 46360, USA.
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